About the Company
Stitch is a healthcare platform that exists at one of the highest-stakes points in the patient journey - post-transplant care. After a transplant, patients move into a long, fragile recovery window where small communication failures can mean serious clinical consequences. Stitch is building an AI-powered care coordination platform that supports these patients with safe, context-aware communication and proactive monitoring, while giving care coordinators, surgeons, and hospitals a unified view of every patient under their care.
Tequity has been Stitch's product partner from MVP through pivot to current state.
The Challenge
Stitch's product had to evolve in step with the team's clinical insight, and that meant the partner had to be capable of supporting both rapid building and meaningful change of direction:
- MVP under time pressure: A working version was needed quickly to put in front of clinicians and validate the proposition.
- Strategic pivot mid-build: Early traction redirected Stitch toward post-transplant patients specifically. The product had to be reshaped without losing the customer momentum already in motion.
- AI woven into clinical workflows: Patient communication in this segment is high-context and high-risk. AI had to be integrated carefully, with clear care coordinator oversight.
- Compliance and security: Penetration testing, 2FA, and ongoing security hardening were table stakes.
- Operational tooling for care teams: Care coordinators, surgeons, and hospitals each needed their own views and controls.
Solution Implemented by Tequity
Tequity ran the full product cycle for Stitch, with a dedicated cross-functional team across product, design, engineering, and QA.
Phase 1 - MVP:
- Designed and built the admin dashboard, care coordinator dashboard, and provider dashboard.
- Internal customer release in June 2025; full launch on June 9th; provider dashboard release on June 30th.
- Patient escalation feature, updated patient profiles, and the early Kanban-style triage interface.
Phase 2 - Pivot to Transplant Care:
- Re-shaped the product specifically for post-transplant patients.
- Designed and built modular, configurable care plans so each clinic and condition could be served correctly.
- Built automated messaging with AI flagging of patient responses that need care coordinator intervention.
- Added voice calling for patients (v0), media (image and video) sharing, and configurable surgeon and hospital views.
Phase 3 - AI-First Care Coordination:
- Released an AI simulator for care coordinators.
- Designed and shipped Phase 1 of a new AI architecture, including AI note-taking on voice calls.
- Built a web-search component into the AI to ground responses in current clinical and operational context.
- Designed caregiver intervention flows.
- Switched the provider experience from a surgeon-based to a hospital-based model based on customer feedback.
- Common Coordinator view (all patients visible to all coordinators) released to UAT.
Security and Quality:
- Addressed penetration testing findings and stood up 2FA.
- Continuous backlog of design QC, bug fixes, and stability work.
Process and Approach
The Stitch engagement is a strong example of Tequity's product partner model: a stable cross-functional team that absorbs strategic direction changes without losing delivery velocity. Through a mid-build pivot from a general healthcare platform to a focused post-transplant care product, the team kept shipping - re-architecting on the fly, evolving the AI stack, and continuing to support customers in production.
The work continues sprint by sprint as Stitch deepens its position in transplant care.
